Terms of
Service.
These terms govern your use of the Orbit Suite platform and services. Please review them carefully before using our products.
Effective date: February 2026
1. Acceptance of Terms
By accessing or using the Orbit Suite platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you are entering into these Terms on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation to these Terms.
If you do not agree to these Terms, you must not access or use the Service. We reserve the right to update these Terms at any time, and we will notify you of material changes via email or in-app notification at least 30 days before they take effect.
These Terms, together with our Privacy Policy and any applicable Order Form or Enterprise Agreement, constitute the entire agreement between you and Orbit Suite.
2. Account Registration & Security
To use the Service, you must create an account and provide accurate, complete information. You are responsible for:
- Maintaining the confidentiality of your login credentials
- All activities that occur under your account
- Promptly notifying us of any unauthorised access or security breach
- Ensuring all users within your organisation comply with these Terms
3. Permitted Use & Restrictions
We grant you a limited, non-exclusive, non-transferable licence to use the Service for your internal business operations. You agree not to:
- Reverse engineer, decompile, or disassemble any part of the Service
- Sublicense, resell, or redistribute the Service to third parties
- Use the Service in violation of applicable laws or regulations
- Attempt to gain unauthorised access to other users' data or system infrastructure
4. Intellectual Property
Our IP: The Service, including all software, designs, text, graphics, interfaces, and the Orbit Suite brand, is owned by Orbit Suite and protected by intellectual property laws. Nothing in these Terms transfers any ownership rights to you.
Your Data: You retain all ownership rights to the data you submit to the Service ("Customer Data"). By using the Service, you grant us a limited licence to process your Customer Data solely to provide and improve the Service as described in our Privacy Policy.
Feedback: If you provide suggestions, ideas, or feedback about the Service, you agree that we may use this feedback without restriction or obligation to you. We will not use feedback in a way that identifies you without your permission.
5. Service Level Agreement
We are committed to providing reliable, enterprise-grade service:
- 99.9% uptime guarantee for all paid plans, measured monthly
- Service credits issued automatically when uptime falls below guaranteed thresholds
- Scheduled maintenance windows communicated at least 72 hours in advance
- Real-time status page with incident reporting and resolution timelines
6. Payment Terms
Paid plans are billed in advance on a monthly or annual basis, depending on the plan selected:
- All fees are exclusive of applicable taxes unless stated otherwise
- Subscriptions auto-renew unless cancelled before the renewal date
- We may change pricing with 60 days advance written notice
- Overdue amounts accrue interest at 1.5% per month or the maximum legal rate
7. Data Processing
We process Customer Data as a data processor on your behalf (you are the data controller). Our data processing practices are governed by our Data Processing Agreement (DPA), which forms part of these Terms for enterprise customers:
Data isolation: Each organisation's data is logically separated using row-level security policies on all 101 database tables.
Encryption: All Customer Data is encrypted at rest using AES-256 and in transit using TLS 1.3.
AI processing: Customer Data processed by our AI services is not used for model training. AI interactions are ephemeral and not stored beyond the immediate request context.
Audit trails: Comprehensive audit logging is maintained for all data access and modifications, available to organisation administrators.
Liability, Indemnification & Termination
8. Limitation of Liability
To the maximum extent permitted by law, Orbit Suite's total liability shall not exceed the amounts you paid to us in the 12 months preceding the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities.
9. Indemnification
You agree to indemnify and hold harmless Orbit Suite, its officers, directors, and employees from any claims arising from your use of the Service, violation of these Terms, or infringement of any third-party rights. We will similarly indemnify you against any third-party claim that the Service infringes their intellectual property rights.
10. Termination
You may cancel your subscription at any time. We may terminate or suspend your access for material breach of these Terms with 30 days written notice (or immediately for security violations). Upon termination, we will provide a 90-day data export window to retrieve your Customer Data in standard formats.
11. Governing Law
These Terms shall be governed by and construed in accordance with applicable law, without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved through:
- Good faith negotiation as a first step (30-day period)
- Binding arbitration if negotiation fails, administered under applicable arbitration rules
- Injunctive relief may be sought in courts of competent jurisdiction for IP or data protection matters
12. Contact
If you have questions about these Terms or need to report a violation, please contact our legal team:
For enterprise customers with an active Enterprise Agreement, the terms of your Enterprise Agreement supersede these general Terms of Service to the extent of any conflict.
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