Your Privacy is
Our Priority.
We are committed to protecting your personal data and being transparent about how we collect, use, and safeguard your information. This policy explains your rights and our responsibilities.
Last updated: February 2026
Information We Collect
We collect only the information necessary to provide, maintain, and improve our services. Here is what we gather and why.
Personal Data
Information you provide directly when creating an account or using our services:
- Name and email address
- Organisation and job title
- Billing and payment information
- Profile preferences and settings
Usage Data
Information collected automatically when you interact with our platform:
- Feature usage and interaction patterns
- Device type, browser, and OS
- IP address and general location
- Performance and error logs
Cookies & Tracking
We use cookies and similar technologies for essential platform functionality:
- Essential session cookies
- Authentication tokens
- Preference storage
- Analytics (anonymised)
How We Use Your Information
Purpose of Processing
We process your personal data only for legitimate business purposes. Specifically, we use the information we collect to:
Provide and maintain our services -- including account creation, authentication, data storage, and all platform functionality across our nine integrated applications.
Power AI features -- our 16 AI services process your data on-demand to provide intelligent suggestions, automation, and insights. AI processing is performed in real-time and we do not use your data to train models.
Improve and optimise -- analyse usage patterns (in aggregate) to improve performance, fix bugs, and develop new features that better serve enterprise workflows.
Communicate with you -- send service notifications, security alerts, billing information, and (with your consent) product updates and feature announcements.
Ensure security and compliance -- detect and prevent fraud, enforce our terms of service, and comply with legal obligations including audit trail requirements.
Data Sharing & Third Parties
When We Share Data
We do not sell your personal data. We share information only in the following limited circumstances:
Service Providers
Trusted vendors who process data on our behalf (hosting, payment processing, email delivery). All providers are bound by data processing agreements and must meet our security standards.
Legal Requirements
When required by law, regulation, legal process, or enforceable governmental request. We will notify you of such requests where legally permitted.
Business Transfers
In connection with a merger, acquisition, or sale of assets. You will be notified before your data is transferred and becomes subject to a different privacy policy.
With Your Consent
We may share data with third parties when you have given us explicit consent to do so, such as marketplace integrations or partner services you choose to enable.
Data Retention
How Long We Keep Your Data
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Our retention periods are determined by:
- Active accounts: Data is retained for the duration of your subscription and for 90 days after account closure to allow for reactivation.
- Backup data: Retained for 30 days after deletion from active systems before permanent removal from all backup infrastructure.
- Audit logs: Retained for 7 years to comply with regulatory and compliance requirements for enterprise customers.
- Analytics data: Aggregated and anonymised usage data may be retained indefinitely for product improvement purposes.
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal data under GDPR, CCPA, and other applicable privacy laws.
Right to Access
Request a copy of all personal data we hold about you, provided in a portable format.
Right to Rectification
Correct any inaccurate or incomplete personal data we hold about you at any time.
Right to Erasure
Request deletion of your personal data, subject to legal retention requirements.
Right to Portability
Receive your data in a structured, machine-readable format and transfer it to another service.
Right to Object
Object to processing of your personal data for direct marketing or legitimate interest purposes.
Right to Restrict
Request that we limit the processing of your personal data under certain circumstances.
To exercise any of these rights, contact us at privacy@orbitsuite.com. We will respond within 30 days.
International Data Transfers
Your data may be transferred to and processed in countries outside your own. When we transfer data internationally, we ensure appropriate safeguards are in place:
- Standard Contractual Clauses (SCCs)
- Adequacy decisions where applicable
- Data processing agreements with all sub-processors
- Encryption in transit and at rest for all transferred data
Children's Privacy
Orbit Suite is designed for enterprise and business use. Our services are not directed at individuals under the age of 16.
We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected data from a child under 16, we will take immediate steps to delete that information.
If you believe a child has provided us with personal data, please contact us at privacy@orbitsuite.com.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes:
- We will notify you via email and in-app notification
- The "Last updated" date at the top of this page will be revised
- Continued use of our services constitutes acceptance of the updated policy
Contact Us About Privacy
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to our dedicated privacy team:
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